Privacy Policy

Jackpot City Casino is committed to protecting your personal data and adhering to regulatory requirements regarding online gaming. This privacy policy outlines how we collect, use, store, share, and protect the information you provide us.

Data Collection and Use

We collect various types of information about our users for different purposes:

• Registration: During sign-up, we require basic personal data such as name, date of birth, email address, phone number, and account currency. This is to verify identity, facilitate secure login, and provide a user-friendly experience.
• Account Management: We may ask for additional information upon withdrawal requests or when resetting passwords, which includes proof of identity (ID) and proof of residency documents.
• Gameplay Analysis: To enhance gameplay experience and prevent misuse, we collect data on your playing behavior, such as game history, winnings/losses, time spent gaming, and patterns indicating potential problem gambling.

Data Storage and Security

Your personal information is stored securely using encryption technology (SSL). Our databases are backed up regularly to ensure continuity in case of system failures. All team members with access to user data have been trained on our strict handling guidelines and must adhere to these at all times.

Third-Party Sharing and Cookies

We only disclose your personal information to third parties when absolutely necessary, such as:

• Payment Processing: For payment transactions (e.g., deposits or withdrawals), we share required details with trusted service providers like banking institutions.
• Regulatory Compliance: We may provide information to authorities upon valid requests related to regulatory compliance and fair gaming practices.

Cookies are used for various purposes: authentication, preferences management, and tracking. Cookies expire once you close your browser session. To maintain security standards, some cookies remain on our server-side infrastructure even when you've closed the app/browser. However, these can be reset or removed at any point by navigating through settings in most browsers.

Cookies Types

Here is a summary of cookie usage types:

• Session Cookies: Used for secure login, game selection, and other tasks that require user authentication.
• Preference Cookies: Help us remember your preferences (e.g., language choice).
• Targeting/Retargeting Cookies: To display targeted ads, we may use cookies from third-party advertising services.

You can choose to opt out or delete these types of cookies in most browsers' settings options.

Right to Withdraw Information

Upon request, you can access, correct, and/or remove your personal data at any time. However, some basic information might remain available for verification purposes or account history (e.g., player behavior, transaction records).

We encourage all users to set a strong password and enable secure login methods like biometric authentication.

Age Verification

To prevent underage gambling, we use age verification software that complies with applicable regulations in jurisdictions where it operates. Please note that you'll need to complete this step before claiming the first deposit bonus or participating in promotional activities for new players.

If you encounter any issues while completing account registration or have questions about our data handling practices, feel free to contact us through one of our available support channels.